Frequently Asked Questions

Once your order ships, you'll receive a tracking number by email. Processing may take longer during holidays, major sales, or high-volume periods.

Every product page shows an estimated delivery range in business days. Most orders are estimated to arrive within 5-7 business days.

Some estimates count from the day you order and others from the day your order ships, and the product page tells you which.

Delivery times vary by item, fulfillment location, and carrier. If you're ordering for a specific event, trip, or date, we recommend ordering as early as possible. Expedited shipping is not currently available.

No. After Nine Collection is an independent women’s occasion wear boutique. Our only official website is afterninecollection.com.

We are not affiliated with after-nine.com, After9, Nine9, or any other similarly named store. To make sure you are shopping with us, please confirm the website address says afterninecollection.com before placing an order.

Yes. We offer free shipping on qualifying orders of $49.99 or more.

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update.

We accept return requests for dresses within 7 calendar days of delivery. Items must be new, unworn, unwashed and unaltered, with original tags attached and in the original clear garment bag with the SKU sticker.

To request a return, email support@afterninecollection.com with your order number and reason for return. Once your return is approved, we'll send you a return authorization number and the return address. Ship the item back within 7 business days of submitting your request, and include the authorization number in the package.

Returns that miss these steps may be declined. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Jewelry and gift cards are final sale. We do not offer exchanges. For complete details, please review our Returns & Refunds Policy.

No. We do not offer exchanges at this time. If you need a different item, please place a new order after your return has been approved.

Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or an item is missing, contact us at support@afterninecollection.com within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging when applicable. Our team will review your request and provide an appropriate resolution.

This reporting timeframe does not limit your rights under applicable consumer-protection laws.

Please refer to the size chart available on each product page. If you're between sizes, we recommend reviewing the product details and fit information before placing your order.

Please contact us within 1 business day of placing your order. Once an order is processed, we may be unable to change or cancel it.

For questions about your order, products, or returns, contact us at support@afterninecollection.com. We aim to respond within 1 business day.