Refund policy

Returns & Refunds Policy

At After Nine Collection, we want you to feel confident in every purchase. If something is not right, please review the return guidelines below.

Return Requests
Return requests must be submitted within 5 days of confirmed delivery by contacting support@afterninecollection.com. Please include your order number and reason for the return.

If your order arrives in multiple packages, the return-request window begins once the final package is delivered.

Return Eligibility
To be eligible for return, merchandise must be:

  • New and unworn

  • Unwashed and unaltered

  • In original condition

  • With original tags attached

  • In original garment or product packaging, when applicable

Items that do not meet these requirements may be denied or may be subject to a restocking fee of up to 20%.

Returning an Approved Item
Once your return is approved, the item must be shipped according to the return instructions provided by After Nine Collection within 2 business days of approval.

Return Shipping
Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect.

Original shipping and handling charges are nonrefundable unless otherwise required by law.

Exchanges
We do not offer exchanges. If you would like a different size, color, or style, please place a new order.

Final Sale Items
The following items are final sale and cannot be returned or refunded unless they arrive damaged, defective, or incorrect:

  • Jewelry

  • Gift cards

Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or with an item missing, contact support@afterninecollection.com within 5 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the merchandise

  • Photos of the packaging, when applicable

Photos may be required to process your claim. We will review the issue and provide the appropriate resolution.

Refunds
Once an eligible return is received and inspected, please allow approximately 5 to 7 business days for the return to be processed.

You will receive an email confirmation once your return has been completed. The time it takes for the refund to appear on your original payment method may vary depending on your financial institution.

Start a Return
To request a return, email support@afterninecollection.com with your order number and reason for return.