Refund policy

At After Nine Collection, we want you to shop with confidence. We offer return options based on product eligibility.

Returns and Refunds

At After Nine Collection, we want you to shop with confidence. Here is how returns and refunds work.

1. Return Window

Dresses can be returned if you request a return within 7 calendar days of delivery. If your order arrives in more than one package, the 7 days start when the last package is delivered.

Jewelry is final sale (see Section 6).

2. How to Request a Return

Email support@afterninecollection.com with:

Your order number
The item you want to return
Your reason for the return
Photos, if the item arrived damaged, defective, or incorrect

All returns need approval. Once approved, we will send you a return authorization number, the return address, and your shipping deadline. Ship the item back within 7 business days of submitting your request, and include the authorization number in the package.

Please do not send anything back before you receive authorization.

3. Return Eligibility

To be eligible, your item must be:

New and unworn
Unwashed and unaltered
Returned with all original tags attached
In its original clear garment bag with the SKU sticker

Returns that miss these steps may be declined. We may inspect returned items before issuing a refund.

4. Return Shipping

You are responsible for the cost of return shipping, unless your item arrived damaged or we sent the wrong item. Please keep your shipping receipt and tracking number. We are not responsible for packages lost or damaged while you are returning them.

Original shipping and handling charges are not refundable.

Damaged, defective, or incorrect items: Please email us within 7 calendar days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. If your item arrived damaged or we sent the wrong one, we will cover the return shipping. Please do not send it back until we send you instructions.

5. Exchanges

We do not offer exchanges at this time. If you would like a different size, color, or style, please place a new order. Placing a new order does not extend the return window on your original purchase.

6. Final Sale Items

The following are final sale and cannot be returned or exchanged:

Jewelry
Gift cards
Items marked "Final Sale" on the product page

If a final sale item arrives damaged, defective, or incorrect, email support@afterninecollection.com and we will review it with you.

7. Refunds

Once your approved return has been received and inspected, we will email you with the refund decision. Approved refunds go back to your original payment method. Your bank or card company may need extra time to post the refund to your account.

If your return does not meet the conditions above, our customer support team will contact you about your options.