Shipping policy

Thank you for shopping with After Nine Collection.

1. Order Processing

After you place your order, we prepare it for shipment. Once it ships, you will receive tracking information by email.

Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during holidays, major sales, or high-volume periods.

2. Estimated Delivery Times

Every product page shows an estimated delivery range for that item. Delivery estimates are counted in business days (Monday to Friday, excluding holidays).

Please remember:

Some items are estimated from the day you order, and others from the day your order ships. The product page tells you which.
Delivery times vary by item, fulfillment location, carrier, and destination.
If your order has multiple items, it may arrive in separate packages at different times. Each package gets its own tracking email.
Orders to Alaska, Hawaii, and U.S. territories may take longer.
Delivery estimates are not guaranteed. Carrier delays, weather, holidays, customs, or other circumstances beyond our control can affect them.

3. Ordering for a Specific Event or Date

If you are ordering for a birthday, vacation, wedding, date night, or other specific date, we strongly recommend ordering as early as possible.

Expedited shipping is not currently available. We cannot guarantee delivery by a specific event or travel date, so please review the estimated delivery range on the product page before you buy.

4. Shipping Rates and Free Shipping

Free standard shipping on U.S. orders of $49.99 or more.

Standard U.S. shipping is $6.99 on orders under $49.99.

Any additional shipping promotions will be shown on our website and apply under the promotion's terms.

5. Order Tracking

We email tracking information once it is available. Please allow time for the carrier to scan your package, because tracking may not update right after a label is created. If your order ships in multiple packages, you may receive more than one tracking number.

6. Cancellations and Order Changes

To cancel or change an order, email support@afterninecollection.com as soon as possible, and within 1 business day of ordering. Once an order has shipped, it cannot be changed or cancelled. Orders already being prepared may not be changeable.

7. Shipping Address Changes

Please enter a complete and accurate shipping address at checkout. Address changes cannot be guaranteed after an order is submitted, and may not be possible once it is being prepared or has shipped.

If an order is returned, delayed, or needs to be reshipped because of an incorrect or incomplete address, additional shipping charges may apply.

8. Undeliverable or Returned Packages

Packages marked undeliverable or returned to sender may need extra time before we can offer a resolution. Refunds or reshipments are not guaranteed until we have received the package or confirmed its return status.

9. Unavailable Items

Occasionally an item becomes unavailable after an order is placed. If that happens, we may refund the unavailable item and continue with the rest of your order. We may contact you if we need more information.

10. Shipping Delays

We work to deliver on time, but delays can happen because of carrier operations, weather, holidays, high-volume periods, customs, or circumstances outside our control.